Privacy Policy

Healthcare Software (ABN 75 094 641 755) ("Healthcare Software", "we", "us" or "our") specialises in the development and provision of innovative software solutions and mobile applications that aim to solve complex problems in the health sector.

Healthcare Software is committed to protecting your privacy and complying with all privacy and data protection laws, principles and regulations that apply in the jurisdiction from which you access and use our products. As Healthcare Software is based in and operated out of Australia, this Privacy Policy has been specifically tailored to comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.

This Privacy Policy describes our policies and procedures on the collection, holding, use and disclosure of your personal information and should be read together with our Terms of Use. This Privacy Policy applies to all your dealings with Healthcare Software.


What is personal information?

When used in this Policy, "personal information" means any information or opinion relating to an identified or identifiable individual.

In general terms, it is information that can be used to personally identify you such as your name, address, telephone number, email address, profession, or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What is sensitive information?

When used in this Policy, "sensitive information" refers to a sub-set of personal information that is afforded a higher level of privacy protection under the law because of its sensitive nature.

In general terms, sensitive information includes information about your racial or ethnic origin, political opinions, religious and philosophical beliefs, sexual preferences, and criminal history as well as information about your health or genetics. Unless required by law, we will only collect sensitive information with your consent.

What personal information do we collect?

The types of information we collect about you depends on how you interact with us and the purpose of that interaction. They may include:

Employees of our business customers that use our products and services:

Patients of our business customers that use our products and services:

Users of our direct-to-consumer products and services:

Others that we deal with in the course of operating our business (for example, users of our website, job applicants, employees, contractors, and service providers):

How do we collect personal information?

Where possible we will collect personal information directly from you, however in certain circumstances it may be necessary to collect information about you from third parties. If we receive information about you from someone else, we will take reasonable steps to make you aware of the facts and circumstances of that collection.

We may collect your personal and health information in the following ways:

What happens if we receive unsolicited personal information?

If we receive personal information that we did not take any active steps to collect, we will determine whether we would have been permitted to collect that information as part of providing our products and services in accordance with the law. We will destroy or de-identify unsolicited personal information that we would not collect as part of providing our products or services if it is lawful to do so. If the information is of the type that we would ordinarily collect to provide our products or services, we will manage that information in accordance with this Privacy Policy.

Why do we collect your personal information?

We will generally explain at the time we collect your personal information the purposes for which we will use it. We will only ever use your personal information for the purpose that we collected it or as otherwise set out in this Privacy Policy. We may collect, hold, use and/or disclose your personal information for the following purposes:

Do we use your personal information for direct marketing?

We may use your personal information to send you direct marketing communication and information about our services and products, and other related services and products if we have your permission or a legitimate interest in doing so. If at any time you no longer wish to receive this information, you can request to "opt out" from receiving this information by contacting, by using the unsubscribe link in any email or by replying to any SMS or text-message with “STOP”.

If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.

We will NEVER sell your personal information to anyone for direct marketing purposes or otherwise.

Disclosure of personal information

The information we collect from you will be kept strictly confidential and secure at all times. Where your personal information is disclosed, it will be disclosed in a manner that is consistent with applicable privacy laws and regulations and only for a purpose consistent with the purpose for which the information was originally collected.

Your personal information will only be disclosed to third parties in the following circumstances:

De-identified Information

We may be required to use your personal information in a de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide de-identified information in aggregated form to third parties we have engaged for research, marketing, strategy, and other purposes.

When your personal information and health information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.

Cross-Border Disclosure of personal information

Healthcare Software is based in and operated out of Australia. We will, wherever possible, store your personal information on a secure server located within the country from which you access our products and services. Where this is not possible your personal information will be stored in secure Australian servers and data centres.

If you are accessing our products and services from outside Australia, then you acknowledge that your personal information will be disclosed to our employees and agents in Australia for the purposes of providing you with our products and services. We may disclose personal information outside of Australia but only to contracted service providers that are engaged by us to act on our behalf and assist with our business functions and delivery of our products and services. If we transfer your information to a contracted service provider outside Australia, we will take steps to ensure that your privacy rights continue to be protected to ensure that these contracted service providers are either covered by data privacy laws substantially similar to those in Australia or the relevant contracted service provider adheres to data privacy standards substantially similar to those in Australia.

Your rights in relation to your personal information

You may request access to your personal information collected by us and ask that we correct that personal information. You may also ask us to delete your personal information, restrict the processing of your personal information or transfer a machine-readable copy of your personal information to you or a third-party of your choosing. We will need to verify your identity before we are able to action your request.

We may refuse to action your request where actioning the request would:

We may also refuse to action your request where we are authorised to do so by law.

You can make a request in relation to the handling of your personal information by emailing us at and we will respond within 30 days. If we refuse to action your request, we will notify you in writing setting out the reasons.

Your right to anonymity

Where lawful and practicable, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing with us that way. For example, if you contact us by telephone with a general question, we will not ask for your full name unless we need it to answer your question. Generally, it is not practicable for us to continue to deal with you anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services fully.

How is your personal information protected and how long is it kept?

Healthcare Software takes the security of your personal information very seriously and take reasonable steps to protect it from misuse and loss, unauthorised access, modification, or disclosure. The methods we use to ensure this includes the implementation or existence of the following measures:

In the unlikely event that the security of your personal information is compromised, we will immediately take steps to confirm if a data breach has occurred. If a breach is confirmed, and we form the view that the breach is likely to result in serious harm to you, we will notify you and provide you with a description of the breach, the kinds of information involved, and any recommended actions you could take to protect yourself against the consequences of the data breach. In accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Notifiable Data Breaches Scheme we will also notify the Office of the Australian Information Commissioner (OAIC) of any data breach that we consider is likely to result in serious harm to any of the individuals to whom the information relates.

Your information is kept while we need it to provide the services that you have requested from us and where applicable, we are required to keep it to comply with statutory requirements.

Where Healthcare Software determines it is no longer necessary to hold your personal information we will securely destroy, delete or permanently de-identify that information, wherever possible.

Complaints about your privacy

Healthcare Software will make every attempt to ensure that your privacy is not breached, however, if you believe that your privacy has been breached or you wish to make a complaint about the way we have handled your personal information, you can contact us at or lodge a complaint to the address mentioned below:

The Privacy Officer
Healthcare Software
GPO Box 714
Hobart TAS 7001

We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. However, if you believe that we have not resolved the issue you may refer the matter to the Office of the Australian Information Commissioner (OAIC) ( or 1300 363 992), or if accessing the our products and services from outside Australia, the relevant privacy and data protection authority in your country of origin.

Changes to this Privacy Policy

We will review this policy regularly and may update it from time to time. We recommend that you visit our website and app regularly to keep up to date with any changes.

We will let you know about any material changes to our Privacy Policy by emailing you at the email address provided by you to us (if any) and via a notification on our application. Your continued use of Snug or our services following notification of a change to this Privacy Policy indicates that you accept those changes. Through this document we will always let you know the information we collect, how we use it, and the circumstances under which such information may be disclosed by us.

Effective Date: 19 December 2023