Training

We include training in every product implementation, using a “Train-the-Trainer” model, which is provided over O365 Teams or Zoom. Train-the-Trainer enables core users within customer project teams and business-as-usual areas to become confident ‘super users' with the software and to lead further End User training in support of rollout within their organization.

Train-the-trainer sessions as well as Quick Reference Guides are inclusive in our standard implementation pricing.

HCS can also prepare and provide customers with comprehensive and customised Computer-Based Training (CBT) materials for an additional fee in the following formats:

• SCORM compliant package for hosting in the customer’s Learning Management System (LMS)
• Web based package for hosting on the customer’s intranet
• Web based package hosted by HCS

CBT materials are a valuable ongoing resource to support new user onboarding and as a reference point for existing users.

Our CBT materials steps the user through key system functionality utilising demonstration data, including application configuration, user administration (add/change/remove users), and functional use of the software.