A digital solution designed specifically for Ambulance and Emergency Services to safely and efficiently manage Controlled Drugs

Case Study 1:

Ambulance Tasmania implements Controlled Drugs Management.

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Case Study 2:

The Impacts and Consequences of a Coronial Inquiry on an Australian Ambulance Service.

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Our award winning Controlled Drugs Management Solution (CDM) is Australia’s most widely-used, purpose built controlled drugs solution for emergency services. CDM is designed to deliver complete management of controlled drugs across a public or private ambulance service of any size. CDM includes full end-to-end controlled drug management and reporting, incident management, issue escalation and a range of other features.

CDM provides a comprehensive suite of automated processes, functions and integrations to seamlessly manage and report on medication related distribution and administrative activities.

CDM is deployed as a Software as a Service (SaaS) solution for access at any time through the browser of any device. It is highly scalable and captures the needs and uses across an organisation down to an individual user level.


Quality and Safety Standards

Implementing a Controlled Drug Management solution is an important step in improving medication management practices. Accreditation bodies in jurisdictions around the world identify improvements to medication management, especially of controlled drugs, as key areas for ambulance services to target.


In Australia the National Safety and Quality Health Service (NSQHS) Standards Guide for Ambulance Health Services is issued by the Australian Commission on Safety and Quality in Healthcare. The August 2023 draft identifies Medication Safety as one of the eight NSQHS standards. CDM assists Australian Ambulance Services in improving their CD management to the standard required.

United Kingdom

CDM delivers the control required by Ambulance Services in England to improve their medication management rating under Care Quality Commission (CQC) inspections. This capability extends to Scotland, Wales, and Northern Ireland by assisting services to meet the standards of their respective accreditation bodies. In addition, HealthCare Software’s completion of the NHS Clinical Risk Management framework, DCB0129, assures NHS Ambulance Trusts of the solution’s low risk status. HCS’ DCB0129 document pack is available to services on request.


Quality and Safety standards are monitored at a Provincial level in Canada, such as British Columbia’s Health Quality Matrix. CDM supports Canadian Emergency Management Services (EMS) in meeting Accreditation Canada standards for EMS including real-time audits and reporting on CD transactions across the service replacing the legacy paper register system.